• Your purchase is eligible for return or replacement only if it meets the following conditions:

• If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or the wrong product is delivered.
• If the product you receive has a genuine quality or manufacturing defect or damage.

 

• All our products are hand crafted by experienced artisans, one piece at a time, making each piece unique. Due to this process, a slight variation may occur between products – such variations are not regarded as defects and will not be eligible for return or replacement.

 

• Given the nature of our products, we reserve the sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case. Without prejudice to the above, we are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency or the recipient refuses the package.

 

• Return process

 

• If your purchase meets our return criteria as stated above, please email us at houseofneeba@gmail.com within 48 hours of delivery with the following information:

• Order number
• Delivery address
• Specify the reason for the return, along with an image of the item
• Short description of the issue

We will not be able to consider any emails or images sent after 48 hrs of the delivery.

• If there is a genuine defect in the product, we'd be happy to exchange your product with a replacement or a different product of the same value or refund your order amount within 7-10 working days after the product is picked up from the given address.

 

• Under certain circumstances, if we are unable to provide you with replacement against your ordered product, then we will notify you, and thereafter will process your refund, a credit of the paid amount will reflect in the original mode of payment within 7-10 business days. In case of COD (Cash on Delivery) order, the refund will be made only in the form of credit coupon of the same value which can be redeemed on our website.

• We aim to deliver them within 7-10 business days after they are processed. Monday to Friday are considered as business days except for public holidays.
• Our delivery partner is Shiprocket.
• Delays in delivery can occasionally occur around public holidays or at times because of unforeseen circumstances, but we do our best to provide timely deliveries to all our customers.
• Orders once shipped, cannot be cancelled.
• Once your order is shipped, the Airway Bill Number (AWB no.) and our courier partner name are sent to you via email. Please visit the courier partner's website and enter the AWB number we have shared with you in the relevant form to track the current location of your shipment and expected date of delivery.

Should you have any questions about your order, you can email us at houseofneeba@gmail.com or check your customer account by logging in to our website.