ARE THE PRODUCTS OFFERED EXCLUSIVE?

Yes! All home accessories we place at your disposal are exclusively found on our website and a few carefully selected ones.

 

WHAT COLLECTIONS DO YOU CARRY?

House of Neeba home accessory collection is crafted from the heart. We are able to maintain world-class quality and spoil you with charming ideas that will help you host awesome parties. Besides, our collections vary from season to season, based on upcoming events, what our guests love most and which is the vogue in colour coordination and food presentations. Now you can kiss your boring dinnerware goodbye!

 

QUALITY SUPERBNESS?

We make sure our products meet incontestable standards of quality. 

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HOW DO I TAKE CARE OF MY HOUSE OF NEEBA ACCESSORIES?
Welcome to our world and enjoy your new unique House of Neeba experience!
House of Neeba is here to add some sparkle to your home events! We handcraft all of our home accessories with so much love, to make your home a little kingdom to enjoy! With our team of stylists and our quality expertise, we aim at offering you exceptional designs to be used with delight, every single moment of the day!

 

These are the Do’s and Don’ts of taking care of your House of Neeba accessories.

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WASHING AND CLEANING

Metal parts (accessory parts that are purely made of metal and are not bonded to another part) should not be immersed in water. To clean them, please use a damp cloth in combination with mild detergents.

Stainless steel cutlery contains carbon in order to increase the hardness of the metal. Depending on the manufacturer, this hardness falls between 40% to 52% on the Rockwell Hardness scale (the carbon contained in Japanese cutting knives or kitchen knives is 52%) and some colours might be inscribed by it. In cases where the hardness of the metal exceeds that of the colour, it is possible that “pencil marks” appear on the surface of your plate. To remove them, rub the marks with alcohol.

 

TAKING CARE OF METAL PARTS

Although all of our high tea and cake stands on a metal base are created especially to fit your afternoon tea table, they may have some features that need to be paid closer attention to. Be careful when dragging your House of Neeba metal accessory on a wooden surface, as this may result in an undesired surface scratching.

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WHICH IS THE ABC’S OF OUR ACCESSORIES?

Our home accessories are made by hand. Therefore, final creation may result in minor differences in size, form or colour from the sample or photo.

 

MEASUREMENTS AND WEIGHT

Measurements of the products are spelt out in the Product page (Description, Specifications). There, you can check the external measurements of the product (diameter if round, external length and width if not round, height and weight). Keep in mind, however, that because our objects are handmade, we have a +- 2 millimetres allowance in the external dimension and a +-2 centimetres in the height.

 

PACKAGING

Products are sold in packages of multiple items or pieces. The number of items per package depends on the product and varies between 1 to 6 pieces. Prices are shown per package. Quantity is shown both in the product page and the cart. Quantity discounts may apply according to the quantity of packages purchased.

 

COLOURS
Our home accessories are made by hand. Therefore, our creation practice may result in minor differences in colour.

All colours are non-toxic (Lead and Cadmium free) and safe for use with food. They withstand scratches from steel cutlery 52% on the Rockwell Hardness scale or 6 on the Mohs scale (Cr/Ni plated cutlery). All colours are acid resistant and will not blur or fade when in contact with food ingredients that contain citric acid below 4% (vinegar, lemon etc).

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WHICH ARE THE DISCOUNTS AND PERKS AVAILABLE?

Get ready to walk on air with our sensational perks and discounts! Sign up and enjoy 15% discount on your first purchase and be the first to know about our festive promotions and special discounts.

You can take advantage of our quantity discount scheme especially if you are planning an event. The bulk discounts are different for each product, so get in touch with us regarding that.  The more you buy, the more discount you get! 

 

HOW SHOULD I UNPACK MY PACKAGE SAFELY?

We are absolutely sure that you are impatient to hold your new House of Neeba accessory that has just arrived home! Please wait! There is one more thing to do before opening your package!
Please, take a soft cloth and place it on a stable tabletop, having enough space for unpacking. Place the box carefully on the cloth and use a cutter or scissors to open the box. As you unpack, watch out for the fabric inside the box, as it contains your new House of Neeba product.

Important note: Some of products come dismantled. and require assembly.

 

WHAT HAPPENS IF MY ACCESSORY ARRIVES BROKEN?

If the box is damaged upon delivery, please take a snapshot of the box, before opening it. Immediately after opening and if there are broken pieces, take a snapshot the interior of the box as well as your damaged items. Do not destroy or throw away neither the outer packaging nor the broken items. Follow the instructions on how to initiate a return.

 

CAN I ACCESS HOUSE OF NEEBA FROM MY PHONE?

Yes! We have an easy-to-use mobile site that is compatible to iPhone and Android handsets, so you can stay tunned. To access your mobile showroom, simply visit us at www.houseofneeba.com from your handset—if you’re using an iPhone or Android device.